Privacy Policy

1. Introduction

At MexCare Pharmacy, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or pharmacy services.
We handle personal data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

MexCare Pharmacy is a UK community pharmacy providing NHS-aligned and private pharmacy services. For data protection purposes, we act as the Data Controller for the personal information we collect and use.

3. Information We Collect

We only collect information that is necessary to provide safe pharmacy services and operate our website effectively

This may include:

1. Your name, address, and date of birth
2. Contact details such as phone number or email address
3. NHS number, where relevant
4. Prescription and medication information
5. Information you share when seeking advice or services
6. Basic website usage data such as IP address and pages visited

4. How We Use Your Information

Your information is used to:

1. Dispense prescriptions safely and accurately
2. Provide NHS and private pharmacy services
3. Support repeat prescriptions and ongoing care
4. Respond to enquiries and requests
5. Meet legal, regulatory, and professional obligations
6. Improve our services and website

We do not use your information for unrelated purposes.

5. Lawful Reasons for Processing

Under UK GDPR, we process personal data because:

1. It is necessary to provide healthcare services
2. We are legally required to do so under NHS and pharmacy regulations
3. You have given consent, where required
4. It supports our legitimate operation as a community pharmacy

6. Sharing Your Information

We only share personal information when it is necessary and lawful. This may include sharing with:

1. NHS organisations and GP surgeries
2. Other healthcare professionals involved in your care
3. Regulatory or audit bodies
4. Trusted service providers who support our systems, under strict confidentiality

We never sell your personal data.

7. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Access to personal data is limited to authorised members of staff who need it to carry out their professional duties.

8. How Long We Keep Your Data

We keep personal information only for as long as required to meet legal, NHS, and professional record-keeping obligations. Once no longer required, data is securely disposed of.

9.Your Rights

You have rights under UK GDPR, including the right to:

1. Access the personal data we hold about you
2. Ask us to correct inaccurate information
3. Request deletion of data where legally permitted
4. Object to or restrict how your data is used
5. Request a copy of your data in a usable format
6. Withdraw consent where processing is based on consent

Requests can be made by contacting MexCare Pharmacy directly.

10. Cookies

Our website may use cookies to help it function properly and understand how visitors use it. You can control cookies through your browser settings. Further details are available in our Cookies Policy.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our services. Any updates will be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact MexCare Pharmacy.